Mr.Tom Schiefer | Continuous service innovation| Best Researcher Award
Educationally, Thomas holds a Master’s degree in International Business with a specialization in Supply Chain Management from Maastricht University. He has also completed advanced seminars and coaching skills training, reinforcing his commitment to educational excellence and research methodology. Proficient in languages and software essential to his field, Thomas combines academic rigor with practical proficiency in Excel, SPSS, and ERP systems.
Conference Papers:
Schiefer has presented at several conferences, including La Londe and EurOMA, on topics such as technology life cycles, supply chain collaboration, and digital innovation.
Experience:
Tom currently works as a Lecturer at Maastricht University’s School of Business and Economics, a position he has held since 2024. Prior to this, he was a PhD Candidate at the same institution from 2019 to 2024, and a Lecturer from 2016 to 2019. He has also worked as a Researcher and Quality Officer at the Etil research group, and completed an extra-curricular internship at UTS Bernardt in 2013.
Publications
A collaborative approach to manage continuous service innovation
Authors: Schiefer, T.; Mahr, D.; van Fenema, P.C.; Mennens, K.
Journal: Technovation
Year: 2024
Service Innovation in Networks: Co-creating a Network Business Model
Authors: Mennens, K.; Mahr, D.; van Fenema, P.C.; Schiefer, T.; Saraceni, A.
Book: The Palgrave Handbook of Service Management
Year: 2022